FAQ

Default solution folder, feel free to edit or delete it.

"Do you have a physical store?"
We're based in Woodstock, Cape Town. If you have the opportunity to visit our office, we will be more than pleased to meet you. You are welcome to pick ...
Wed, 16 Mar, 2016 at 12:17 PM
Are your products really quality?
Raz Tech strives to product reliable quality at affordable prices. We provide quality products and are continually improving our product line and quality le...
Wed, 16 Mar, 2016 at 1:30 PM
Are your payment facilities sure? I'm not very comfortable with the online payment. Are there other options?
Yes, we use a globally recognized payment service to accept credit and debit cards. We don't store any card data and are compliant with global payment s...
Wed, 16 Mar, 2016 at 1:35 PM
In term of delivery, when should I expect to receive my order?
You should expect to receive your order in 1-5 days. We ship within two business days and use the transport service provider called Courier Guy to dispatch ...
Wed, 16 Mar, 2016 at 1:56 PM
How much is the delivery costs? Is it expensive if I order from Johannesburg?
Our delivery cost is R69 for every destination in South Africa. If your order is more than R300, your shipping is free !
Wed, 16 Mar, 2016 at 1:57 PM
I can't find the product I'm looking for on your Website and neither on Takealot. Does it mean that you're not able to assist me?
Not at all, quite the opposite. We stock countless products but not all of them are on our website yet. If you can't find it, please send us an e-mail a...
Wed, 16 Mar, 2016 at 2:00 PM
Do you always have stock available?
Occasionally, some products are briefly out of stock so these may take a little bit longer for you to receive. You are welcome to contact us about stock ava...
Wed, 16 Mar, 2016 at 2:10 PM
The product I bought from you guys isn't the good one for my electronic device. What can you do? Is there a return policy?
We offer a 14-days return policy for unused and undamaged products. If for some reason you have a problem with your product, we will do our best to make you...
Wed, 16 Mar, 2016 at 2:16 PM
After few days, my battery isn't working anymore, I just started to use it few days ago. What must I do
We back the quality of our products and will do whatever it takes to resolve issues. If your product stops working, we will gladly replace or repair it to m...
Wed, 16 Mar, 2016 at 2:17 PM
Do you guys have a warranty on your products?
Yes we do :) 6 months on all our products.
Wed, 23 Mar, 2016 at 11:41 AM